JOB DETAILS

• Work type: Full time

• Location: Australia

• Department: Ground Operations

RESPONSIBILITIES

• Evaluate station staff performance

• Ensure flights are operated in a safe manner

• Ensure good customer service is carried out on a daily basis

• Keep airport operation costs within budget

• Coordinate with airport authorities, catering, and crew hotels on various issues

• Ensure that decisions are made within established company standards

• Regularly visit relevant airport departments or government departments to maintain good cooperation

• In coordination with the Airport team, negotiate and administer all major agreements with the Airport Authority, Air Traffic Control, CIQ, etc.

• Pre-arrange and assist relevant departments from head office before and during their station audit trip

• Ensure GHAs comply with company standards when performing their pre-flight editing/seat control and post-flight duties

• Focus on service delivery, anticipate competitor activities through service product trends, and initiate service strategies in a timely manner to outmaneuver competitors

• In accordance with the Company's Service Delivery policy, ensure the airport team remains focused on the corporate sector to generate premium revenue

• Report to headquarters on station performance and be accountable for their staff’s performance

REQUIREMENTS

• Tertiary education or equivalent; a bachelor's degree holder will be an advantage

• Minimum 8 years of airport services working experience, with at least 2 years of managerial experience

• Fluency in English and the local language (both written and oral) is required

• The ability to communicate in Cantonese and Mandarin is an advantage

• Customer-focused with excellent customer service skills and a problem-solving attitude

• Proven supervisory and people management experience

• Ability to work under pressure and in crises, providing direction and front-line support to the airport team

• Proficient in MS Excel, Word, and PowerPoint

• Willing to take shift duties